Oct 25, 2024

Westrive to ensure the highest quality of Services provided on our website. If for any reason you are not satisfied with your purchase, please review our Refund Policy (here in after “Policy”).

However, due to the digital nature of the products and services offered, such as game skins, we have a specific Refund Policy outlined below.

1. Conditions for Refund

1.1. The User can request a refund only if the request is made within one week of the completion of the order.

1.2. Refund requests must be submitted to our support team via email at [email protected], including your order number and the reason for the refund.

2. Refund Process

2.1. Refund requests will be reviewed within 5 business days of receipt.

2.2. If the refund is approved, the funds will be returned to your original payment method or your Account within 7-10 business days.

2.3. If the refund is denied, you will receive an explanation of the reasons for the denial and recommendations for further actions.

3. Exceptions and Special Conditions

3.1. Please note that refunds will not be issued for:

• Purchases made through third-party marketplaces.
• Promotional items, bonuses, or limited-time offers.
• Instances where the game skin has already been transferred or used within the game.

3.2. No Fraudulent Activity: Accounts suspected of fraudulent activity or misuse may not be eligible for refunds.

3.3. In the event of any technical issues, please contact our support team [email protected] for assistance before requesting a refund.

3.4. Please keep in mind that COOLCS2 LTD will not refund money if you are not satisfied with the type or style of game skin.

We provide refunds in case of a mistake: if you received another Service for any technical reason. In the event that a game skin is not delivered correctly or is faulty (e.g., it does not function as intended within the game), customers may be eligible for a replacement or a refund. To qualify for a refund or replacement:

• The issue must be reported within 48 hours of purchase.
• Sufficient proof of the issue must be provided, including screenshots or error messages.

Our team will assess the claim, and if valid, we will issue a replacement or a refund to the original payment method.

3.5. At our discretion, if we believe you are abusing our Refund Policy, such as where the game skin has already been transferred or used within the game or if you’ve previously refunded our Services, we reserve the right to deny your refund, restrict you from other future refunds, ban your Account, and/or restrict all future use of the Services.

4. Refunds on Unused Credits

If no product has been purchased using the credits allocated to the Cardholder's Account, the Cardholder may be eligible for a refund of the unused credits.

Customers may be eligible for a refund of unused credits if no game skins or other digital products have been purchased. Refund requests must meet the following conditions:

• The credits have not been used to purchase any game skins or digital content.
• The refund request is made within 7 days from the date of credit purchase.

Refunds for unused credits will be processed to the original payment method used during the transaction.

5. Your Consent

By using our website, creating a Personal Account (“Account”), making a purchase, you hereby consent to our Refund Policy and agree to its terms.

6. Changes to our Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes to this Policy will be posted on our website. It is your responsibility to review this Policy periodically for any updates or changes. Continued use of our Services after any modifications constitutes your acceptance of the revised Policy. If you do not want to agree to this or any updated Refund Policy, you can delete your Account.

Contact Us

If you have any questions or need further assistance, please contact us at [email protected]

For more information, visit our website https://coolcs2.com/